Shipping Information:

Orders usually ship within 2 business days. If an item is out of stock you will be notified via email. We primarly ship via UPS. Sorry, we can not ship to PO Boxes.

Please email to get International shipping prices. Free shipping only applies to the Continental United States. Alaska and Hawaii please choose 2nd day air.

Returns & Exchanges

We hope you are happy with your purchase. If at any time within 60 days of delivery you are NOT satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item that is more to your liking. All personalized items are final sale and not returnable.

Important Notes About Returns & Exchanges

We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. Merchandise must be returned in "as-new" condition within 60 days of delvery, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item. We can not refund for merchandise that is unable to be resold. See below for complete instructions.

Instructions for Returns & Exchanges

Returns should be sent in a way that is traceable. If we do not receive it and you can not track it, then we can not refund you. Please mail to:

Presence

Attn: Returns

499 Piermont Avenue

Piermont, NY 10968

If you have any questions, please call or email us at 845-680-6128 or email us at info@presenceofpiermont.com. Hours to call are: Tue-Sat 11-6 est Sun 12-5 est

Frequently Asked Questions: